According to an article in Tire Business, it is essential for automotive service repair facilities to adopt and embrace technology. Last year was the first year Millennials outnumbered Baby Boomers and GenX in the workplace, representing 35 percent of the workforce vs. GenX at 33 percent and Baby Boomers at 29 percent, and that percentage will only increase.
Millennials have grown up with technology that enables one-click ordering, instant access to information and just about any convenience you can imagine. They simply expect businesses to accommodate those wishes and give their loyalty to companies that do. Read the full article here.
By Tim Clay, AutomotiveDigitalMarketing.com,