There’s no other way to say this: Few people enjoy spending time in most dealerships’ service waiting rooms.

Even with free Wi-Fi, TV and maybe complimentary snacks and drinks, the best most dealers can hope for is to create a tolerable space where customers may ignore the knowledge they’d rather be somewhere else.

However, a recently resurrected trend in the hospitality industry might point to a better way for dealers to keep their customers content: Read full article here.

By Larry P. Vellequette,