When it comes to measuring the quality, aptitude and skill level of a technician, Lois Schulte believes certifications tell the story. “Because as far as an independent measuring tool, ASE certifications are a pretty good indicator,” she says.

For that reason, achieving and updating ASE certifications are of top importance for Seeburg Service Center and A-1 Custom Car Care, a seven-shop network in Springfield, Mo., for which Schulte serves as general manager. She says her shop has ensured technicians live up to the company’s emphasis on training through its incentives program, which gives technicians the opportunity to earn more pay as they continually improve their skill-sets. Here, she details the program that has led to more efficient and productive employees, and has reduced turnover over the years.  Read full article here.

From Wratchetandwrench.com by Travis Bean.